Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Running caps are produced in technical wicking fabrics with weights stated in grams on specifications, unstructured constructions offered as the performance default, vent perforation or mesh placed for heat dissipation, and sweatbands engineered to channel moisture laterally; cotton constructions are advised against for running use and noted as such on quotations; reflective builds are specified for 360-degree coverage with materials rated for reflective return after repeated washing; ponytail ports and open-back constructions are produced with bound or bonded edges and honestly stated fit ranges; race, expo and event delivery dates are stated in writing at quote time with orders that cannot meet a stated date declined rather than accepted, event quantities planned against registration data where provided, and surge top-up paths agreed in advance; race distances and years are treated as design content on event caps while prices never appear; and club and programme customers’ colours, logo specifications and builds are held on file so that reorders and seasonal colourway drops match previous production exactly.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.